Returns, Exchanges & Refund Policy

At Martisha, we want you to shop with confidence. If something isn't quite right with your order, we're here to help and will do our best to find a fair solution.

Returns & Exchanges

If you would like to request a return or exchange, please contact us within 3 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• All original packaging, tags, accessories, and included items must be returned.

• Return requests must be approved by our support team before being shipped back.

If the return is due to a damaged, defective, or incorrect item received, Martisha will work with you to resolve the issue and may reimburse eligible return shipping costs.

For returns that are not related to product defects or shipping errors, customers are responsible for the return shipping costs. Exchanges will be processed once the original item has been received and inspected.

Damaged, Defective, or Incorrect Items

We carefully inspect all orders before shipment, but if your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than 10 days after delivery.

To help us investigate and resolve the issue quickly, please:

• Keep all original packaging materials, including the shipping box and packing slip.

• Provide clear photos of the item and packaging.

• For missing-item claims, an unboxing video may be required to verify the contents of the package upon arrival.

Our team will review your case and work toward the best possible solution.

How to Request a Return

To start a return or exchange request, please contact our customer support team with:

• Your order number

• The item(s) you wish to return

• The reason for the return or exchange

Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.

For your protection, we recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of packages that are lost in transit.

Refunds

Once your return has been received and inspected, we will notify you via email regarding the status of your refund.

If the return is approved:

• A full refund will be issued when the return is the result of our error, such as receiving the wrong, damaged, or defective item.

• For approved returns not related to product defects or shipping errors, the refund amount may exclude original shipping costs and applicable return shipping charges.

Refunds are typically processed back to the original payment method.

Promotional & Sale Items

Items purchased during special promotions, clearance sales, or limited-time discounted campaigns may not be eligible for refunds unless they arrive damaged, defective, or incorrect.

Order Cancellations & Changes

We understand that plans can change.

If you need to cancel or modify your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request.

Please note that once an order has entered processing or fulfillment, we may no longer be able to make changes or cancellations.

Shipping Address Accuracy

To ensure successful delivery, please double-check your shipping information before completing your order.

Unfortunately, we cannot offer refunds or replacements for orders that fail to arrive due to an incorrect or incomplete address provided at checkout.

International Orders

As we serve customers worldwide, international shipments may be subject to customs procedures, local taxes, duties, and varying delivery times depending on the destination country.

If an order is returned due to refusal of delivery, incorrect address information, or failure to complete customs requirements, applicable shipping and handling charges may be deducted from any eligible refund.

Need Help?

If you have any questions regarding your order, shipping, returns, exchanges, or refunds, our support team will be happy to assist you.

You can reach us at:

Email: connect@shopmartisha.com

We aim to respond to all inquiries as promptly as possible and will do our best to help resolve any concerns.

Thank you for shopping with Martisha. We truly appreciate your support and the opportunity to serve fans around the world.